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DEPARTMENT: Engineering and Maintenance HUB: Sharjah Reference No: ABY18-LSM G9 About the job Air Arabia is looking for an individual to support the Line Maintenance Manager in managing and monitoring the Line Maintenance activities on Air Arabia and 3rd party aircrafts, ensuring the required work is performed, certified and recorded accurately and timely in accordance with the General Civil Aviation Authority (GCAA). The person in this role will be responsible for the cost-effective, timely and adequate manpower allocation and performance to meet business requirements and objectives. Key Accountabilities:. Acts as the main contact point for Stakeholders such as Maintenance Control Centre (MCC), Development and Planning Engineers, and Quality Assurance team in assimilating, delivering and following up on the day to day maintenance tasks and activities of the Line Maintenance respective team. Leads a team of engineers and technicians to carry out maintenance work on aircrafts and rectify/reduce the number of defects utilizing different sources and means such as MCC instructions, troubleshooting (TSR), Technical Log-book of aircrafts, as well as input from cabin crew and pilots, all in accordance with qualifications, experience and approved matrix of authority.

Supervises the execution of 3rd Party Service Level Agreements as per agreed terms and conditions and standard adopted procedures ensuring all engineers and technicians performing the required tasks are well trained and licensed in the respective category to maintain business relationships. Ensures all safety measures and working procedures as well as specified rules and regulations are being considered and adhered to when carrying out any maintenance work on aircrafts, this also includes transferring procedures of all aircrafts required to be sent to the Base Maintenance Hangar for the heavy maintenance. Reviews the operational status reports of aircrafts on a daily basis ensuring that required tasks loaded by MCC or the Planning Engineers are timely, cost-effectively and successfully executed whilst MCC is regularly updated with any changes to the pre-approved plan. Constantly coordinates with MCC on any pending problems with aircrafts which cause concern or could result in operational disruption, or involve a drop in acceptable service standards during their shift. Provides proper guidance, monitoring and performance assessment to the Line Maintenance Engineers and Technicians to assist them carry out their assigned maintenance tasks such as trouble shooting needed to identify and find solutions for potential and existing defects. Continuously monitors the licenses approvals and renewal, maintaining an up-to-date record of necessary documents and reports, and highlighting to Management concerns and issues relating to staff performance to ensure adherence to Quality Assurance and GCAA regulations.

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Maintains the Line Maintenance manuals, facilities, offices, machinery, equipment and tools as per approved standards and operational business requirements. Ensures needed tools/equipment are timely handed to/handed over to respective engineers and technicians to successfully accommodate required tasks. Implements new technical projects as directed by the Line Maintenance Manager taking into consideration proper procedures and necessary technical and system support as well as familiarization and guidance sessions for the respective engineers and technicians. Oversees the daily D-Store activities to ensure all needed equipment and tools are timely available for maintenance tasks and thereafter maintained safely and adequately; in addition, manages all required communication and administrative work such as roster, overtime sheets, EOS, etc.

Generates daily function-related reports on daily planned and STP (Short Term Plan) maintenance activities, AOG and accidents, and communicates the same to MCC, Engineering Planning, Head of Maintenance, and other concerned parties. Attends to the monthly Technical Review Meetings if required. Qualifications, Experience and Skills:.

Bachelor degree in Aircraft Engineering/Aeronautical or equivalent; alternately a diploma in Aircraft Engineering/Maintenance or E&M certificate from a recognized institute or college combined with needed experience and exposure. Holder of an EASA/GCAA Aircraft Maintenance License. Holds the corresponding A320/ CFM 56 GCAA type-rating maintenance license and qualified for Company’s Authorization, additional aircraft types is an advantage (A321 is preferred).

9+ years’ experience in Line or Base Maintenance environment, 3 years of which in Aircrafts maintenance supervision and management in a similar capacity, with 2 years at least leading teams independently. Working experience with Civil Aviation Authorities, preferably GCAA; familiar with all rules and regulations pertaining to the Engineering Maintenance, policies, procedures, manuals and licensing. Experienced in leading a team of Engineers and Technicians with heavy work-load schedules. Has exposure on Internal/ External Audit operations and practices related to maintenance and safety. Capable of guiding and monitoring the team’s performance against approved policies, procedures and operating manuals and in line with adopted regulations and quality standards. Project Management certificate or alternately the proven corresponding working experience. Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.

Capable of using technology systems; proficient in Microsoft Office. Very good in English Language. Has worked on executing service level agreements of technical nature.

High accuracy and attention to both results and details. Ability to produce, interpret, assimilate data and communicate information and instructions clearly. Ability to use a balance of technical skills, and interpersonal relations to support company’s objectives. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Do you think you have what it takes to be part of our dynamic and target driven team?

If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to engineeringjobs@airarabia.com clearly mentioning in the subject line: ABY18-LSMG9. UAE nationals will be given preference over other nationality applicants. DEPARTMENT: Commercial HUB: Prague Reference No: ABY18- CMPRAGUE About the job To lead the sales team in the assigned territory, ensuring successful performance in sales and operations. Develops, executes action plans and working procedures; drives the teams to achieve objectives by maximizing sales and enhancing profitability and brand’s visibility ensuring productivity is in line with set measures and company’s adopted policies and procedures Key Accountabilities:. Translates strategic goals into business plans to achieve required targeted growth in sales and profit; Identifies/optimizes expansion and new business and promotional opportunities and services and suggests new destinations within the assigned geographical area/ territory. Analyzes factors like previous sales, market conditions, and customer needs affecting market trends to make suggestions during business plan formulation. Identifies/drives sales target scales, objectives and performance parameters of the business development and sales teams in the assigned geographical area/territory.

Qualifications, Experience and Skills:. 5+ Years of extensive Sales experience, 3 of which in Sales Management position in Airlines/Aviation Industry, related country experience is a plus. Bachelor Degree in Business Management, Commerce or equivalent. Cost Control, Project Management, Financial Analysis, and Compliance, trainings are an added value. Proficient in Microsoft Office (Advanced Excel) - Internet, LinkedIn, and Web Search.

Excellent written and verbal communication, business writing, presentations, and reporting skills etc. Fluent in English Language. Should have the right to live and work there.

Interested candidates need to send us a copy of their updated resume on cv@airarabia.com clearly mentioning in the subject line: ABY18- CMPRAGUE. DEPARTMENT: Commercial HUB: Sharjah Reference No: ABY18-CSA Customer Support Agent About the job To provide customers and Contact Center teams with needed support in terms of product and services knowledge, sales, services and operations across the entire network; monitor systems performance, identify and resolve problems, support in executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures. Key Accountabilities:. Acts as the first contact for customers with respect to inquiries, information, different types of requests, complaints,etc. Extends needed support in monitoring and improving the overall performance of the contact center teams to maximize sales, and enhance customers’ experience, and the company’s overall image. Assesses customers’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases as per company’s adopted policies and procedures. Follows up with customers and internal departments as necessary.

Supports the Contact Center teams by responding to customer inquiries raised from different channels such as: website, email, social media, on-line chat and messaging applications. Qualifications, Experience and Skills:.

2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low cost airline is a plus. Bachelor degree in Management or equivalent. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages Interested candidates need to send us a copy of their updated resume on cv@airarabia.com clearly mentioning in the subject line: ABY18-CSA Customer Support Agent.

UAE nationals will be given preference over other nationality applicants. HUB: Sharjah Reference No: TEMP-ABY18-ALE About the job Air Arabia Sharjah is currently hiring Temporary Aircraft Licensed Engineers to perform routine and non-routine maintenance on Air Arabia and 3rd party aircrafts in a cost-effective manner without violating safety and quality standards. This is a temporary position for a duration of 2 – 3 months, extendable as per requirement. Desired Candidate Profile:.

Candidates must have a GCAA CAR 66 B1/ B2 or EASA B1/B2 Aircraft Maintenance License on the Airbus A320 with CFM56 Engine endorsement. At least 2 years’ experience as certifying maintenance engineer on the Airbus A320 family of aircraft and 5 years’ overall experience in a Line or Base Maintenance environment For selected candidates, we offer attractive tax free salary with accommodation and transportation during the contract tenure. Interested candidates need to send us a copy of their updated resume on engineeringjobs@airarabia.com clearly mentioning in the subject line: TEMP-ABY18-ALE. UAE nationals will be given preference over other nationality applicants.

HUB: Sharjah Reference No: ABY18-Security Supervisor (Delhi) About the job Based in Delhi, the purpose of this role is to manage all security functions related to Air Arabia daily operation at the station while monitoring, directing and controlling security handling at; check in area, baggage handling area, ramp handling area, access to the aircraft and passenger searching. Key responsibilities:. Assists the Airport Manager in monitoring the Operational and Security functions; ensures compliance of respective station’s handling agents with agreed “Security Measures and Standards” as per Air Arabia policies and procedures laid down in the stations’ operation manual. Monitors ramp, airside, check-in, and aircraft restricted and controlled zones ensuring they are safe, secured, and accessed by authorized personnel only. Controls access through verifying and checking airport passes, identification or/and travel documents of passengers, staff, and airport users to ensure eligibility and legality. Carries out necessary physical search on all personnel passing through the Restricted Zones using provided archway metal detectors; conducts manual body searching whenever necessary.

Conducts thorough search on all items being carried into the aircraft including handbags using XRay and explosive trace equipment as well as manual search. Ensures no prohibited articles are taken into the Restricted Zone that may endanger aircraft, passengers, or crew.

Responds to and assists the Airport Manager in handling AOG, emergencies, technical delays, disruptions and service recovery with utmost efficiency and control. Reports to the “Airport Manager” and Head Office all security incidents/accidents, acts according to approved procedures and completes the appropriate agreed documentation circulated earlier.

Ensures all “Dangerous Goods” related incidents to respective local authorities and the headquarters immediately. Monitors adherence of handling agents to Company’s policies and procedures and to regulatory requirements; supports staff in providing efficient and safe passenger service and guides them in critical complex situations. Reports non-compliance to Airport Manager for corrective measures. Monitors the baggage handling system and traces lost luggage daily; resolves related customers’ complaints. Conducts necessary investigations to manage unattended luggage reports; compiles necessary reports and forwards to Airport Manager accordingly. Ensures security of the held baggage throughout the entire process, carries out necessary antisabotage checks for baggage prior to loading as per set standards.

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Escorts valuable cargo or items to ensure their security. Carries out SLPC (Single-Leaver Power Control) as required; ensure the safe guarding of aircraft on bay. Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and reports to Airport Manager any deficiencies; achieves target and provides excellent services. Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Security and Ground Operations are communicated to all relevant personnel. Monitors the GHAs, GSAs performance in terms of security measures; recommends enhancements and changes as necessary to ensure legality and protect Company’s interests. Utilizes delay and performance reports and data analysis to monitor customer service, highlight trends, and identify gaps aiming for improvement and solving recurring problems. Supports in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.

Qualifications & Experience:. Higher Diploma or Graduation in any discipline. Minimum 2 years’ experience in similar position in an aviation industry. Should have completed basic aviation security training and undergone refresher training to retain qualified security staff status. Essential:. Be physically fit. Have no previous criminal convictions.

Be of smart appearance and good bearing. Ability to read and understand written instructions and to write reports Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY18-Security Supervisor. HUB: Sharjah Reference No: ABY18-Crew Officer About the job The purpose of this role is to ensure that Air Arabia strictly complies with crewing requirements as determined by routes, types of aircraft and within GCAA Regulations. Key responsibilities:. Contributes to preparing, amending, updating and publishing cost-effective rostering plans to accommodate G9 and Hubs crewing needs; coordinates with Supervisor/Manager on any changes and acts accordingly. Supports in implementing related policies and operating procedures; applies the set of standards and measures to comply with commercial, quality, and regulatory bodies’ requirements within the workplace.

Plans and prepares crew pairings based on the commercial plan and recommends changes so that optimum crew utilization is achieved; ensures adherence to and compliance with Fatigue Risk Management (FRMS) standards and requirements throughout the entire process. Prepares the daily duty sheet considering crew compliments, GCAA regulations and requirements of languages for all flights operated by Air Arabia. Reviews the rosters for any errors or FDP/Crew violations by running relevant reports on CESAR prior to Supervisor/Manager’s approvals. Communicates to Flight/Cabin crew the corresponding rostering schedules as per adopted procedures ensuring they are notified and updated with any amendments to their published rosters on time.

Executes new flights loading based on the agreed parameters and target hours in CESAR monthly; updates the CESAR with accurate crew and flight data, including exclusions, and timely plans the ALV (Average Line Value) for the year to follow. Maintains a current database of required documents (licenses, certificates, qualifications, etc.) to secure up-to-date controlled validity of licenses and flight crew compliance with mandatory regulations.

Responds to changes and business needs timely and efficiently especially during emergencies and ad-hoc scenarios; recommends and executes effective solutions and alternate plans during flight disruptions ensuring optimum utilization of crew. Demonstrates flexibility and support to crew members by responding to reasonable requests for absence, and changes based on sickness, emergency leave, flight delays, etc. Without compromising the Company’s interests or requirements. Coordinates replacements of rescheduled crew in an efficient manner in coordination with crew planning and control and operations control center team to ensure successful and cost-effective results. Monitors the Flight/Cabin crew duty and training rosters and attendance to ensure strict and prompt adherence to schedules and to the GCAA regulations and Air Arabia operating procedures. Updates the expiry dates for licenses and trainings in due time in order to achieve legality of crew. Employs skills and knowledge to continuously recommend changes and enhancement on the rostering practices, process flow, and systems and achieve optimum error-free resources utilization.

Protects the sanctity and confidentiality of the planned roster to the maximum. Processes flights crewing related expenditure, credit hours, payroll, allowances, payments and invoices, reconciliations with Hubs all in line with approved budget and set standards; highlights irregularities to supervisor/manager whenever needed. Generates function related reports monthly/yearly such as productivity, safety, and fatigue reports to support the Operations department requirements. Provides on-going support to the Flight Crew and Chief Pilot to assist them achieve their goals. Qualifications & Experience:. Bachelor’s degree in Management/Math or equivalent from a recognized university is highly desirable for this role; alternately, a diploma in a related field (aviation, aeronautical engineering, and management) is acceptable if combined with necessary working experience. Must have a minimum of 5 years’ experience in handling a crew scheduling role for cockpit or cabin crews.

Expert level proficiency in using crew scheduling software is essential. Candidates having worked in Middle East and North Africa region (MENA) will be preferred.

Must have appropriate knowledge of the legal requirements of GCAA and other relevant regulatory bodies. High level of computer proficiency is essential. Must possess effective communication and decision making skills. Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY18-Crew Officer. UAE nationals will be given preference over other nationality applicants. DEPARTMENT: Human Resources & Administration HUB: Sharjah Reference No: ABY18- ERP Business Analyst About the job Works with Air Arabia IT, ERP vendors and the business stakeholders to customize, configure, maintain, and enhance the ERP application; and ensures that the ERP solution is supported by the appropriate infrastructure, interfaces, and technical components.

Gathers business requirements, proposes solutions, designs, develops, and supports the ERP application and serves as a hands-on ERP analyst and developer. Key responsibilities:. Acts as the focal point and business ERP systems partner for all business stakeholders. Interacts with the user community to gather and document business requirements conducts necessary analysis on existing business processes, recommends process changes and workflows based on best industry practices and creates a clear map of business processes – functions - user roles. Supports the current and future development and enhancement of ERP systems to meet the Company’s requirements in terms of automation of processes.

Carries out market analysis of ERP solutions and stays up-to-date with the latest trends in ERP software and vendors in the region and beyond. Acts as the ERP business and system expert for the organization to provide the necessary guidance to teams on ways to optimize utilization of ERP systems.

Creates technical specifications and detailed software conceptual design documentation based on requirements. Ensures proper design, upgrade, maintenance, backup, and continuous development of the applications. Coordinates with IT and Line Managers to manage systems trial phases and; highlights hazards and irregularities to the vendors for adjustments and rectification.

Partners with IT to manage data migration and automated backup. Monitors and validates solutions assuring the quality and stability of deliverables and the compatibility with business rules and standards. Works with users and IT team on a routine basis to troubleshoot reported problems pertaining to application software.

Identifies the causes, designs or develops an approach for resolution, and implements the correction/customizes the software to meet user-specific needs. Arranges for necessary user training and demonstration by ERP vendors on systems usage; acts as a subject matter expert through providing post-implementation support in terms of ERP and HR systems. Manages ERP related documents, manuals, instructions and further communication to be available for the staff. Qualifications & Experience:. Bachelor degree in MIS/ Computer Science/ Information Technology or equivalent.

Training or certificates in HR systems such as ERP, Oracle, SAP, Core HRMS, SSHR is a must. Project Management certificate or alternately the proven corresponding working experience is a must. Training certificates such as “Train the Trainer” are highly desirable for the role.

Proficient in Microsoft Office- Advanced Excel, Access, Word, Power Point, Visio, Internet & Web Search. Very Good written and verbal communication skills, presentations, etc. Very good English Language. 7+ years of related working experience in ERP Systems in any industry, preferably in Airlines with a minimum of 5 years in implementation and support of HR Applications; developing specifications for business requirements and providing user support. Domain Knowledge of Airline HR processes is considered an advantage.

Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY18- ERP Business Analyst. HUB: Sharjah Reference No: ABY18- SM- Sales Manager About the job Air Arabia is looking for enthusiastic customer-orientated Saudi Nationals to join its commercial sales team in KSA and take part of its “Success Journey”. As “Sales Manager”, you are expected to drive the overall sales targets of your team to achieve and continuously maximize the assigned area’s revenue and its overall market share growth. You shall interact with potential clients, build effective business relationships, enhance the company’s brand visibility, promote and stimulate interest in Air Arabia products and services to successfully achieve the company’s commercial objectives. The ideal candidate is a target achiever and a “motivator” who can provide advice and guide others on the best solution for clients’ requirements to increase the market share of the company.

Key responsibilities:. Drives Business by leading the GSA sales team in the assigned geographical area/territory to identify new opportunities, new travel agencies and markets, and to grow sales and revenue based on market needs and conditions measured to Air Arabia products and services. Translates input received from sales teams into recommendations to base on cost/benefit analysis. Drives/supports sales target scales, objectives and performance parameters of the sales team in the assigned geographical area/territory. Constantly reviews financial data to evaluate performance, identify shortages, determine root causes, recommend changes and implement corrective measures accordingly. Recognizes the unique needs of the assigned territory versus Air Arabia products and services; evaluates flights and fares with Revenue Management Team, identifies new route opportunities and recommends the same to management with a proper business case. Oversees the relationships with travel agencies, GSAs, government departments, ministries, tourism companies, as well as trade companies, to increase distribution, enhance business and grow sales.

Conducts field visits, bench-mark studies and market analysis to stay abreast with competitors’ position, market conditions, and customer needs affecting market trends; takes necessary action to ensure required load factors. Generates function-related performance reports regularly. Qualifications & Experience:. 5 + years of sales experience in a professional environment, preferably in Aviation/Airline/tourism or hospitality industry, out of which 1 year at least in a “Sales Management” position. Experience with low cost airline is considered an advantage. Previous client facing experience and strong people skills are essential.

Bachelor degree in Sales, Marketing, Management, Commerce or equivalent. Additional qualification in Aviation/IATA/Tourism is a plus. Proficient in computer applications and usage of Microsoft word, Excel, Power Point. Excellent communication skills in Arabic and English is essential Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY18- SM- Sales Manager.

HUB: Sharjah Reference No: ABY18- KAE- Key Account Executive About the job Air Arabia is looking for enthusiastic customer-orientated Saudi Nationals to join its commercial sales team in KSA and take part of its “Success Journey”. As “Key Account Executive”, you shall interact with potential clients, build effective business relationships, enhance the company’s brand visibility, promote and stimulate interest in Air Arabia products and services to successfully achieve the company’s commercial objectives in the assigned area. The ideal candidates are target achievers who can identify and provide advice on the best solution for clients’ requirements to increase the market share of the company.

Key responsibilities:. Achieves and exceeds the set sales targets in the assigned area/territory; constantly reviews financial data to evaluate performance; identifies shortages, determines root causes, recommends changes and implements corrective measures accordingly. Identifies new opportunities to maximize sales adopting different channels such as existing/new travel agencies, corporates and online portals in the assigned area. Carries field visits to identify key contacts and decision makers in travel agencies; makes appointments and conducts meetings to educate and influence them promote Air Arabia products and services. Develops/maintains effective business relationships with travel agencies, GSAs, government departments, ministries, tourism companies, as well as individual agents and trade companies, to increase distribution, enhance business and grow sales. Builds/maintains rapport with stakeholders and key customers in the respective area with an accurate database.

Conducts, bench-mark analysis to stay abreast with competitors’ position, market conditions, and customer needs affecting market trends. Recognizes the unique needs of the assigned area/territory versus Air Arabia products and services; evaluates flights and fares with Sales Manager/Revenue Management Team, identifies new routes opportunities and recommends the same to respective Manager with a proper business case. Prepares timely sales performance reports for the respective Manager to agree on necessary action and ensure required load factors. Qualifications & Experience:. 1-2 years of sales experience in a professional environment, preferably in Aviation/Airline or tourism industry, with strong communication and sales skills; experience with low cost airline is a plus. Previous client facing experience and strong people skills.

Bachelor degree in Management or equivalent. Additional qualification in Aviation/IATA/Tourism is a plus. Proficient in computer applications and usage of Microsoft word, Excel, Power Point.

Excellent communication skills in Arabic and English is essential Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to cv@airarabia.com clearly mentioning in the subject line: ABY18- KAE- Key Account Executive. Hub: Egypt Reference No: ABY18-ALE-RBG About the job The purpose of this role is to perform routine and non-routine maintenance on Air Arabia Egypt aircrafts in a cost-effective manner without violating safety and quality standards. Department: Operations Hub: Egypt Reference No: RBG18-001 About the job Air Arabia Egypt are looking to recruit Cabin Crew for their hub in Egypt.

If you fit the below criteria and are look for an exciting new challenge, please submit your CV and photograph. Requirements:. A Higher Secondary education good English language, Speaking German and Italian language is an advantage.

Must be within the age band of 21 years and 30 years. Must meet the below mentioned height and weight criteria. Male: HT - 165 cm. WT -68 to 82 kg. Female: HT -160 cm WT - 58 to 70 kg. Ability to swim at least 30m unaided in open water, without a flotation device.

Clear skin with no marks / tattoos that would be visible whilst wearing the uniform. Medically fit to meet regulatory requirements. Previous Cabin Crew / Nursing experience would be an asset. Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume and a photograph to clearly mentioning in the subject line: Cabin Crew AA Egypt. UAE nationals will be given preference over other nationality applicants.

HUB: Sharjah Reference No: ABY18-Aircraft Technician About the job The purpose of this role is to perform routine and non-routine tasks during maintenance inputs of aircraft and unscheduled maintenance inputs as directed by the Aircraft Licensed Engineer and Shift Managers. Key responsibilities:.

Perform routine and non-routine maintenance tasks on ABY and 3rd party aircrafts during maintenance inputs. Ensure that proper knowledge is being applied to the task assigned and in accordance to the policies and procedures of the company. Ensure strict adherence to all pertinent safety precautions as published in manufacturer manuals and other publications. Ensure that all work meets the standards required by ABY policy, procedures and regulatory authorities. Provide feedback to the Aircraft Licensed Engineer and Shift Manager for any impending service disruptions or problems and ensure that information is properly disseminated without delay. Ensure that replacement of parts and components are done in a professional manner by following the right manuals and it meets a high standard of quality.

Responsible for the physical checking and inspection of components prior to fitment to aircraft or component. Qualifications & Experience:. Diploma in Aircraft Maintenance. Minimum 2 years experience on Airbus aircraft in Aircraft maintenance field.

Excellent English communication skills. PC literate. Should have a pro-active and interactive attitude, be physically fit and have the ability to travel regularly and at short notice. Willing to work under harsh weather conditions and in rotating shift patters. Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to clearly mentioning in the subject line: ABY18-Aircraft Technician.

UAE nationals will be given preference over other nationality applicants. DEPARTMENT: Call Centre HUB: Sharjah Reference No: ABY17- CCAT- Temporary About the job We are pleased to invite applications for Call Centre Agents on a Temporary basis to join our Call Centre.

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Essential requirements for eligibility are:. You should have a valid UAE residence visa. Minimum 18 years of age. Should be bilingual.

Fluency in Arabic is mandatory. NOC would be required from the father, husband or university. Should be computer savvy Terms and Conditions:. FULL DAY SHIFT.

9 working hours per day (including 1 hour break) Time Options:. Different shifts patterns which may begin at 07:00 am and the last shift may end at 12:00 am (midnight). Applicant needs to commit to a minimum of 20 shifts per month as rostered by the Supervisor. Note:. An agent can earn up to AED 5,000 per month.

Full day shift agents is eligible for daily/ weekly cash incentives (additional) as applied in the call centre. Applicants interested in working in our Call Centre should email their updated CV along with a copy of their passport and visa page to and mention the subject as Call Centre Agent- Temporary (Residence Visa). UAE nationals will be given preference over other nationality applicants. DEPARTMENT: Call Centre HUB: Sharjah Reference No: ABY17- CCDS About the job The purpose of this role is to supervise Call Centre Agents in providing customers with excellent Customer Service by providing information in response to enquiries about products and services, making bookings for services including flights and handling and resolving complaints in order to ensure the profitability of the company. Key responsibilities:. Manages a team of Call Center agents. Floor Supervision.

Be visible and available to answer questions and provide guidance. Responsible for the floor Activities and live monitoring. Takes calls that Agents can't handle and be available when an Agent appears to need assistance. Motivates and encourages agents through positive communication and feedback. Handles passenger complaints. Spends dedicated time each month handling Call Centre Agents job in order to be hands-on at all times. Assists the management in preparing a robust roster to meet anticipated business requirements to the agreed standards.

Organizes shifts daily roster, approves changes for individual agents. Ensures the Call Centre technical facilities are in good working condition, including all telephone lines, computer equipment and the reservation system, request for technical support for immediate action when work stations are not fully operational.

Works with management on refining and scheduling appropriate training sessions. Manages employee performance on a weekly basis (minimum) and review the following:. Review the past week's performance and Result. Share updates /new information.

Guide the team and motivate them to improve sales, quality and overall performance. Answer questions and comments.

Performs at least one monitoring evaluation with each agent every two weeks. Keeps track of attendance, Adherence, rejected calls, Quality,Revenue and Ancillary. Submits weekly performance summary Report of the team to the Call Centre Supervisor.

Submits to the Call Centre Supervisor the next week's monitoring assignments and a plan for the team. Creates an action plan describing the tasks of each agent. Creates a detailed plan of the way in which you plan to impact your team's day-by-day performance. Divides the team into three groups based on their performance (top, middle and bottom). Interlocks with other Team Leaders to ensure a consistent approach towards CC Agents and CC Procedures. Actively participates in performance appraisals for CC Agents.

Qualifications & Experience:. At least 2-4 years' experience in related filled. Able to use Word, XLS, create and maintain databases. Time Management and Planning Skills.

Very Good Communication Skills. The ability to change one's own approach to work effectively with a variety of individuals, groups, situations, including the conception and implementation of original ideas to develop and improve processes, products and services. Visionary, Flexible/adaptable to change, Team player, Solve-complex problems and make decisions. Able to work flexible / extra hours as and when required Do you think you have what it takes to be part of our dynamic and result oriented team?

If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to clearly mentioning in the subject line: ABY17 - CCDS – Call Centre Duty Supervisor. UAE nationals will be given preference over other nationality applicants. HUB: Sharjah DEPARTMENT: Call Centre Reference No: ABY17- CCA About the job The purpose of this role is to provide customers with information in response to enquiries about products and services; make bookings for services including flights; handle and resolve complaints. Key responsibilities:. Confers with customers by telephone in order to provide information about products and services, do bookings, modify or cancel reservations, and/or obtain details of complaints. Converts calls to sales. Meets the monthly targets in terms of;.

Revenue. Ancillary. Quality. Ensures maximum level of productivity, punctuality and flexibility. Understands the real Call Centre concept activities & work in achieving it.

Manages and resolves customer complaints. Identifies and escalates priority issues from customers. Conducts follow up customer calls where necessary. Qualifications & Experience:. High school diploma or equivalent.

Minimum 1 Year experience in related filled. Proficient in relevant computer applications. Knowledge of customer service principles and practices.

Very good communication skills both written and verbal. Arabic & English language is essential. Candidate should speak both Arabic & English) Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to clearly mentioning in the subject line: ABY17 - CCA – Call Centre Agent. UAE nationals will be given preference over other nationality applicants. HUB: Sharjah Reference No: ABY17-OJT-DIS About the job This On Job Training gives an opportunity to get hands on experience on working in the flight dispatch department of Middle East and North Africa's first and largest Low Cost Carrier.

Key responsibilities:. Performing the pre-flight duties as the cabin crew prepare for the flight. Providing the pilot with the advised route for an individual flight. Assessing weather reports and informing the pilot of any hazards. Reviewing aircraft weight, fuel loads and cargo loads.

General duties to ensure the aircraft is safe and ready to fly. Reporting to air traffic control and airport staff about departure times, and after departure, providing reports on aircraft status and predicted arrival times. Qualifications & Experience:. Hold a high school graduation or higher education certificate. Should have completed GCAA certified dispatcher course or in possession of a valid dispatcher license from accepted authority. Acceptable English communication skills and the ability to work in a team. Willingness to work in shifts for the entire period of 90 days of training.

Sound knowledge of MS office & MS windows. Sound knowledge of mathematics and physics. Period of Training:. 90 days (Full Time) Visa Requirement:.

Should be on a UAE resident visa or a UAE employment visa (with a valid no objection certificate from employer) OJT Training Fee:. The selected trainee candidate will be required to pay an OJT training fee of AED 2,000. Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to clearly mentioning in the subject line: ABY17- OJT-DIS.

UAE nationals will be given preference over other nationality applicants. HUB: Alexandria, Egypt Department: Operations Reference No: RBG17- Captain-A320 About the job Air Arabia Egypt is currently looking to hire A320 TRE/TRI/ LTC/Captains for its Egypt hub on permanent contracts. The application form. Qualifications, Experience & Skills:. Egyptian nationals with valid ATPL license issued by Egyptian Civil aviation authority with A320 rating.

Current on A320 within last 6 months. 800 hours as PIC on A320 type. 1000 hours as PIC on Multi-crew Jet aircraft.

At least 4000 hours total flying time. English Language Proficiency (ELP) - Minimum Level 4 Do you think you have what it takes to be part of our dynamic and target driven team?

If the answer is yes, then you may apply for the position by sending us a copy of your updated resume+ application form to clearly mentioning in the subject line: RBG17- Captain-A320. HUB: Sharjah Reference No: ABY18-ALE UAE About the job The purpose of this role is to perform routine and non-routine maintenance on ABY and 3rd party aircraft in a cost-effective manner without violating safety and quality standards. Key responsibilities:. Carry out maintenance on ABY and 3rd party aircrafts during A and C checks and unscheduled inputs up to or exceeding Air Arabia GCAA standard. Regularly monitor the aircraft defect status sheet and ensures defects are cleared during maintenance without causing operation delay while adhering to the required standard.

Carry out routine and non-routine cards without causing input delay beyond the allocated ground time for the check or maintenance required. Utilize the Technicians effectively and professionally without violating safety and quality standards. Update the Shift Manager of any issues arises which can be of a concern or could result in operational disruption or involve a drop in acceptable service standards. Advise the Shift Manager / Tool stores of equipment or tooling shortfalls that could potentially affect aircraft maintenance inputs. Carry out technical projects / tasks as directed by Shift Manager or Line Manager. Qualifications & Experience:. Holder of a valid UAE GCAA Aircraft Maintenance Engineers license or ICAO state member licensed type with recent experience of (6) months within last 2 years and with A320/CFM56-5 type rating endorsed.

Minimum of 6 years in aviation maintenance out of which 2 years as A320 certifying engineer without any limitation/ restrictions (having CRS). Excellent English communication skills. PC literate. Willing to work under harsh weather conditions and in rotating shift patters. Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to clearly mentioning in the subject line: ABY18-ALE UAE.

UAE nationals will be given preference over other nationality applicants. HUB: Morocco Reference No: MAC16-001 About the job Air Arabia Maroc is currently looking to hire A320 Rated Captains for its Casablanca, Morocco base on permanent contracts with excellent commuting possibilities.

The details of terms & conditions. The application from. Qualifications, Experience & Skills:.

Valid ICAO / JAA ATPL License with A320 Rating. Valid ICAO / JAA Medical. Current on A320 within last 6 months. 800 hours as PIC on A320 type. 1000 hours as PIC on Multi-crew Jet aircraft. 5000 hours total flying time. English Language Proficiency (ELP) - Minimum Level 4 Do you think you have what it takes to be part of our dynamic and target driven team?

If the answer is yes, then you may apply for the position by sending us a copy of your updated resume + application form & supporting documents to clearly mentioning in the subject line: MAC16-001 A320 CAPTAIN. HUB: Sharjah / Morocco / Egypt Reference No: ABY14-0168 About the job Air Arabia is looking to hire experienced A320 type rated Captains for our Operations based out of Sharjah / Morocco / Egypt. Qualification and Experience: A320 Rated applicants.

Valid ICAO / JAA ATPL License with A320 Type Rating. Valid ICAO / JAA Medical. Current on A320 within last 6 months.

800 hours as PIC on A320 type. 1000 hours as PIC on Multi-crew Jet aircraft. 5000 hours total flying time. English Language Proficiency (ELP) - Minimum Level 4.

TRE / TRI experience on A320 preferable Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to with clearly mentioning in the subject line: ABY14-168 Captain A320. UAE nationals will be given preference over other nationality applicants.

HUB:Sharjah About the job Air Arabia are looking to recruit Cabin Crew for their hub in Sharjah. If you fit the below criteria and are look for an exciting new challenge, please submit your CV and photograph. Requirements:. A Higher Secondary education with good pass results is essential good English language command. Must be within the age band of 21 years and 30 years. Must be educated to a minimum level of accredited Higher Secondary Education or equivalent.

Must have a high standard of English; verbal, written and comprehension. Fluency in another language is always an advantage.

Must meet the below mentioned height and weight criteria. Male: HT - 165 cm. WT -68 to 82 kg. Female: HT -160 cm WT - 58 to 70 kg. Ability to swim at least 30m unaided in open water, without a flotation device.

Clear skin with no marks / tattoos that would be visible whilst wearing the uniform. Medically fit to meet regulatory requirements. Cabin Crew / Nursing experience would be an asset. Do you think you have what it takes to be part of our dynamic and target driven team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to clearly mentioning in the subject line: Cabin Crew. UAE nationals will be given preference over other nationality applicants By applying for any of the jobs in the career section, you agree to our Disclaimer: Air Arabia is aware that fraudulent recruitment activity using Air Arabia's brand name and identity may be happening as we have been informed of e-mails, letters, SMSes or WhatsApp messages, claiming to be offers of employment from Air Arabia.

Air Arabia does not send emails, letters or other messages requesting your bank account details and has never charged application fees from any candidates in order to process documents at any stag e of the recruitment process. Air Arabia will also never refer you to a third party to process applications or visas. Please note that Air Arabia advises anyone with concerns in regards to the genuineness of any 'Overseas Recruitment drive' or a 'Letter of Employment' to immediately contact the local authorities and any Air Arabia office. Any communication from Air Arabia will come from an @airarabia.com domain only.