1. Download Axeda Desktop Viewer

Hi, I am using Axeda Remote Desktop Viewer application to remotely access my asset. I am able to connect to the asset and view the asset desktop.

Access application Home Axeda® Access Home From the home page of the Axeda Access application, you can display a summary of active session information, an audit trail for active and closed sessions, and several session reports. You can also download Axeda® Access Viewer and initiate remote sessions using Access Viewer. You use Axeda Access to generate a shared session ID for remote sessions using Axeda Access Viewer only. Once the computers running the Axeda® Access Remote (the server) and Access Viewer (the client) connect to the same session ID, the desktop of the server computer is shared to the client computer. Depending on the options your organization purchased, the Platform uses either its internal remote server or forwards the session request to the Axeda® Global Access Server (GAS). The internal remote server and the GAS server each enable and coordinate the communication between the client and server computers, including computers behind firewalls.

More than one Access Viewer client can share the desktop of the same Access Remote server computer; however, a separate session ID is required for each connection. Notes As of version 5.2 of Axeda® Connected Product Management Applications, the client/server software that supports remote desktop connections through the Axeda® Service application is comprised of Axeda® Desktop Viewer (client) and Axeda® Desktop Server (server). While Axeda Service also supports the Axeda® Access Viewer (client) and Axeda® Access Remote (server) applications for remote sessions, Axeda Access supports only Axeda Access Viewer and Access Remote server software for remote desktop connections. Axeda® Connected Product Management Applications supports large file transfers through the Axeda® Software Management application and through file transfer actions in either the Axeda® Configuration or Axeda® Service applications. However, Axeda Access does NOT support large file transfers. If you want to transfer files larger than 2GB in size, create a package or initiate an Upload Request in Software Management, or use one of the file transfer actions in the Tasks module on the Asset dashboard (Axeda Service application). While the Axeda® IDM Agents support Axeda Desktop Viewer or other VNC clients and VNC servers, they do not support the Axeda Access Viewer and Axeda Access Remote Server for remote desktop connections.

Similarly, the Access Application does not support remote session capabilities of the IDM Agents. Instead, remote sessions with assets running these IDM Agents are handled by the TotalAccess server. The TotalAccess server is separate from and does not communicate directly with the Axeda Platform. However, you can configure remote session information for models running IDM Agents through the page in the Model wizard (Axeda® Configuration application) and view session information through the Axeda® Administration application (Remote Access menu). Refer to the TotalAccess documentation for details about the server, its installation, configuration, and operation. Refer to for general information about the features of the IDM Agents currently supported in the Platform.

For information about running remote sessions with assets running these agents, refer to. Need more information? See for more information about desktop sharing and Axeda Access technology. For information about using Axeda Access Viewer for remote desktop sharing through the Axeda Access application, refer to the user guide,. All Access Application pages contain an link.

Download Axeda Desktop Viewer

This link installs Access Viewer. It does not install Desktop Viewer. To download Desktop Viewer, use the Download link in the Remote Sessions module on the Asset dashboard for the asset that is running Desktop Server. If you have problems creating or connecting to sessions, see.

What do you want to do? - generate an Access session ID so that an Axeda Access Viewer computer can view and operate the desktop of an attended Axeda Access Remote server computer. shows the status of all active sessions created through Axeda Access, both attended and unattended. shows all computers configured to allow unattended operation (desktop-sharing servers). Also lets you: create an unattended session ID for an asset; update the poll rate for the asset (frequency that the Axeda® Enterprise Server computer checks the Global Access Server for waiting unattended sessions); and add a comment for the asset.

Installs the Axeda Access Viewer application.

Quick Launch Axeda速 Console Quick Launch (Auto-launch) Available in the Remote Sessions modules on the Asset dashboards of the Assets tab, Quick Launch enables you to start a remote desktop session with an asset quickly and easily. As long as you are accessing the Assets tab from a Windows or Linux computer, you can take advantage of Quick Launch. You first need to navigate to the Asset dashboard for the asset that you want to access using a desktop session. From the Remote Sessions module of the Asset dashboard, click the Desktop, VNC, or ACA link. As long as a Platform administrator has configured the viewer application for the model of asset to launch automatically (and, if required, to use ), Quick Launch can automatically download (if necessary) and start the viewer application for the asset. Note: This feature is supported by the Axeda Global Access Server (GAS) and the Axeda Gateway, Connector, and Agent Embedded Agents and also by the Axeda TotalAccess server and Axeda IDM Agents.

It works with the ACA Connection Application. Note that Quick Launch checks the version of the desktop server application (Axeda Desktop Server) `on the asset and downloads the matching Desktop Viewer if it does not already exist on your computer. Alternatively, you can download the viewer that matches the Desktop Server on the asset by clicking the Download link; the same check for matching viewer and server versions is performed.

A new version is downloaded a new version if necessary. Quick Launch can also download and launch applications that have been configured as Remote Application sessions in the Axeda速 Builder project that the Axeda Gateway or Connector Agent is running on an asset.

Administrators need to use the related overlay when installing the Platform and should refer to the Axeda Platform Administration documentation for details. Launch Application button The Launch Application button is enabled after the viewer is downloaded. At that point, you can click the button to start the viewer application.

For details about how Quick Launch works, refer to. Tips Another way to obtain the appropriate viewer for an asset is to click the link.